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Privacy Policy

This privacy policy describes how Bionic, Inc., and associated entities, collect and use personal information that is gathered from our website and customers. This Privacy Policy also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal data.

Information Collection

We collect information you provide directly to us, from public sources and from third parties. For example, we collect information when you create an account, use the Services, fill out a form, request customer support or otherwise communicate with us. We may collect your information from public sources, in person meetings or events. We may also receive your information from third parties, if you have provided your consent to the third party. Visitors to our website may elect to provide personal information in order to obtain more information about our products and services. Such information may include:

  • Name
  • Job Title
  • E-mail Address
  • Phone Number
  • Company Name

We may also collect information regarding specific activities that you perform on our websites. This information is used to help us improve the content and usability of our websites. This information is aggregated and we consider aggregated information as non-personal for the purposes of this privacy policy.

Use of Information

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • Better service you in responding to your customer service requests;
  • To quickly process your transactions, and deliver the products and services you request;
  • To send periodic emails regarding your order or other products and services;
  • Send you technical notices, updates, security alerts and support and administrative messages;
  • Process payments on your account or bill you for products or services purchased by you;
  • To follow up with you after correspondence (live chat, email or phone inquiries)
  • Solicit and process your opinions through surveys;
  • To administer a contest, promotion, feedback or other site feature;

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Additional Collection and Use of Non-Personal Information

We may also collect data in a form that, on its own, does not allow us to identify or contact a specific individual. We may use, transfer or disclose non-personal identifiable information for any purpose. The following are examples of non-personal information that we collect and how we may use it:

  • When you visit our websites, we may collect technical and navigational information, such as web browser type, Internet protocol address, language, location, time zone, unique device/browser identifier, and URLs requested so that we may better understand visitor behaviour and improve our products, services, and content.
  • We may also collect information regarding specific activities that you perform on our websites. This information is used to help us improve the content and usability of our websites. This information is aggregated and we consider aggregated information as non-personal for the purposes of this privacy policy.We may also collect information regarding specific activities that you perform on our websites. This information is used to help us improve the content and usability of our websites. This information is aggregated and we consider aggregated information as non-personal for the purposes of this privacy policy.

Transfer of Data

Your personal information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer the data, including personal information, to United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Bionic, Inc. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Access to Personal Information

The amount of personal information that we require you to supply in order to use our services will be limited to that which is relevant to supply such services. You have the right to request access to, withdraw your consent to the use and processing of, and request the correction of inaccuracies or erasure of your information that we maintain about you, subject to our obligations to maintain your information under applicable laws. We may limit or deny requests that interfere with our legitimate interests, or charge reasonable fees for access, except as prohibited by applicable law.

Bionic, Inc. will only store personally identifiable data about you for as long as it’s reasonably required to fulfill the purposes under which it was first provided by you unless a longer retention period is required or permitted by law.

You may make review, update access, correction, or deletion requests by contacting us at [email protected]. Where data is controlled by another entity, customers may be redirected to that company’s privacy contact for resolution.

Data Retention

The period of time for which we keep personal data depends on the purpose for which we collected it. In all cases we keep it for as long as necessary to fulfill your requests or inquiries, provide services or comply with our legal obligations, resolve disputes and enforce our agreements. We will then delete the personal data, in accordance with our retention policy, unless we are legally required to retain it or if we need to retain it in order to comply with our legal obligations (for example, for tax and accounting purposes).

Subject to any applicable legal requirements, we typically retain personal data you provide to us through our Sites for the duration of our relationship with you and until we do not have any contact with you for an extended period of time.

Bionic, Inc. retains personal information for as long as it is useful in accordance with all applicable privacy and security regulations and all information may be deleted upon request to [email protected].

Protection of Personal Information

Bionic, Inc. takes reasonable measures to help protect personal data from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once it is received. To safeguard this information Bionic, Inc. uses technical, administrative and physical data protection controls including firewall barriers, data encryption techniques and authentication procedures, among others.

Cookies and Other Technologies on Bionic, Inc. websites

Bionic, Inc. websites, products, services, and content use “cookies” and other technologies such as web beacons and pixel tags. These technologies may be used to keep track of advertisements and to compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

We may use this information to analyse trends, administer our website, and to learn about user behaviour. If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

We honour Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. It’s also important to note that we do not allow third-party behavioural tracking.

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative OPT Out page or by using the Google Analytics OPT Out Browser add on.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service.
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you do the following:

Follow the instructions at the bottom of each email.

Your California Privacy Rights

You have the right to obtain a list of the categories of personal information collected about you, and other related information such as the source of the information, categories of information shared or sold to third parties, and the purpose for such sharing. To opt out of having your information shared or sold with third parties for direct marketing purposes, please submit a request to [email protected].

California Online Privacy Protection Act

With regard to CalOPPA, Bionic, Inc. agrees to the following:

  • Users can visit our site anonymously.
  • This privacy policy is accessible publicly our website.
  • Our Privacy Policy link includes the word ‘Privacy’.
  • You will be notified of any Privacy Policy changes on this Privacy Policy page.


The Service is not directed to children. We do not knowingly collect personally identifiable information from children. If you, as a parent or guardian, become aware that your child has provided us with Personal Information without your consent, please contact us. If we become aware that a user is under the age of 13 and has provided us with Personal Information without verifiable parental consent, we will delete such information from our files.


Should a data breach occur, you will be notified via email according to regulatory requirements.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we make material changes, we will notify you or our Client by revising the date at the top of the policy, and in some cases, we may provide you with more prominent notice (such as adding a statement to our homepage or sending you an email notification). We encourage you to review the Privacy Policy whenever you access the Services to stay informed about our information practices and the ways you can help protect your privacy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected]

Last Updated: November 18, 2020