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Technical Account Manager

Remote, US

About The Position

Bionic is looking for a Technical Account Manager that will combine DevOps, DevSecOps, App Performance, App Security industry knowledge with post sales and customer success related skills and be a primary resource for Bionic customers. The Technical Account Manager will focus on aligning with our customers desired business outcomes, help deploy and enable on the Bionic platform. Work with Bionic customers to expand into additional use cases, ensuring ongoing and ever improving customer return on investment. The ideal candidate is self-motivated with a proven record of accomplishments in relevant customer success activities in a dynamic organization with a rapidly expanding customer base.

About Bionic

Bionic is a high-growth, early-stage stage startup in the DevSecOps space. We were named a 2021 Cool DevSecOps Vendor by Gartner, and are working with customers like Freddie Mac, GSK, MX, and Armis to automate the way companies detect and prioritize application risk, with complete transparency into what applications are doing in any environment, at any time.

Responsibilities

Acquire a deep understanding of creating customer value to deliver scalable customer engagements that help customers derive ongoing value from their investment with Bionic
Manage onboarding, adoption, retention, and expansion
Proactively identify and prioritize accounts to focus efforts based on perceived risk, potential growth, strategic value, and renewal
Work cross-functionally with multiple teams (sales, marketing, product,support) to develop thoughtful and innovative approaches to driving success with customers
Identify key areas of enablement need for Bionic customers
Analyze industry best practices, trends, and performance metrics to shape customer engagement strategies and accelerate results
Build and deliver quarterly executive business reviews, workshops, lunch and learns

Requirements

Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions
Experience with AWS, GCP, Azure
Experience with Docker, Kubernetes, VMWare, Linux and Windows
PS experience would be a plus but not required in DevOps, DevSecOps, App Performance, App Security industry
Aligned with Bionic Values
Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
Familiarity working with customers of all sizes
Exceptional verbal, written, organizational, presentation, and communications skills
Detailed oriented and analytical
Strong team player but self-starter
Project management experience & skills
Strong technical, analytic, and problem-solving skills
Ability to travel if needed
Location: US, remote

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Bionic is building the next generation of application security tooling and an innovative and enjoyable place to work. We work together, and we celebrate together.

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